So, everyone is suddenly using video conference tools like Zoom, Google Hangouts, or Microsoft Teams. Well, you don’t always get to choose when you’re subjected to a network stress test, but they can be a good thing, right? After all, there’s more video conferencing on the horizon, and you might be moving towards unified communications monitoring or unified communications as a service (UCaaS) anyway. So you need to know if your network monitoring tools are up to the task.
Most call centres are large buildings full of agents, but they don’t have to be.