The best cloud-based contact centres can do many things. That’s why we say they’re “contact” centres and not “call” centres. The right Contact Centre as a Service (CCaaS) gives your customers more than one way to reach you. Consider these five game-changing features when you’re shopping for your next contact centre. There are customers who would rather get their information fast without having to speak to someone. For these customers, IVR helps with easy and straight forward queries (e.g.
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