Some people don’t really like voicemail. In fact, some people think it’s dead. But voicemail isn’t dead. In fact, there are plenty of good reasons to use voicemail in a business context. A certain amount of communication gets lost over email or text. Some people don’t communicate tone well, others write badly, and others don’t write much at all. The human voice is able to communicate things beyond words. In a voicemail, you get a sense of your caller’s emotional state. You get a more personalised message.
The best cloud-based contact centres can do many things. That’s why we say they’re “contact” centres and not “call” centres.
Unified communications makes video meeting planning and participation seamless.
