Customer service in 2022 is a high stakes endeavour where expectations are high from the customers’ point of view. Customers want to be served 24 hours per day, 7 days per week, 365 days out of the year. Downtime? Not anymore. And customers expect ten different ways of reaching you. Over the phone, email, SMS, Facebook, LinkedIn—and the list goes on. How do you run your business at top performance with the right contact centre solution to staff, manage, and support a top-notch customer experience?
The best cloud-based contact centres can do many things. That’s why we say they’re “contact” centres and not “call” centres.