The past two years have led to a massive increase in the speed of unified communication adoption. Home life and work life are blended. We expected and even demanded that our capacity to connect be as efficient and smooth as a traditional office. Now, it’s more important than ever, for social, education, and employment reasons, to have fast and seamless digital communication. So, what does that mean in 2022? These trends will define unified communication in 2022.
Despite the popularity of SMS messaging, some people need more than what it’s capable of providing. Enter rich communication services (RCS). RCS is the protocol that will eventually replace SMS. It’s off to a slow start, but it’s still coming down the pipeline. RCS is a communication protocol between mobile telephone carriers and between phone and carrier; it will replace SMS messages with a text-message system, one that is richer, provides phonebook polling (for service discovery), and can transmit in-call multimedia.
Even though RCS is coming, SMS will still be around for a few more years. This is partly because SMS was the first killer app for mobile devices. It has more utility than voice calls, and SMS’s mix of simplicity and immediacy lets it retain a strong foothold, even as consumer behaviours trend towards more self-expressive or privacy-conscious means of real-time communication.
Consider meetings. For many, meetings are onerous. However, unified communications can remove a lot of that friction. A true unified communication platform offers choice. Effortlessly switching between chat, video, and voice calls is a game changer. Booking video calls in seconds, adding video links to meetings in calendars, creating channels for ongoing project chats, and adding participants in flight while viewing their status, all save time and frustration.
Knowledge workers can be nimble. People will be more productive if meetings are more effective. IT will want to track UC’s impact on meetings, such as how often they occur, how long they last, and how many attendees there are.
According to reports, 5G will be ten times faster than current LTE networks. This increase in speed will allow IoT devices to communicate and share data faster than ever. Besides smart home devices, nearly all IoT devices will benefit from greater speeds, including those with healthcare and industry applications. With 5G networks able to handle more connected devices, consumers will benefit from the greater reliability of their connected devices.
The high-speed connectivity, very low latency, and greater coverage that will arrive with the next-generation network will be key for IoT devices.
By 2025, AI will control 95% of all customer interactions, including live telephone and online conversations. Consider the advancements that AI can bring to video and conference calling. Could AI allow us to translate languages during calls in real-time? VoIP services allow us to host conference calls and video calls over the internet with people on the other side of the world, cutting major expenditures on travel.
As a business telecommunications provider, we are always looking beyond today’s tools to understand and share technologies that will improve our day-to-day. We look forward to another year of insights and discussion with you.
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